Booking Policies

ALL CHARGES ARE BY DISTINCTIVE HOLIDAY HOMES LLC IN CALIFORNIA, USA.

PAYMENT POLICY

  • Credit card details and a 25% non-refundable deposit is required to secure your booking.

  • Final payment balance is required 60 days prior to your arrival date.

  • *A 2.5% credit card fee applies to all credit card transactions.

  • Direct deposit is available upon request with $35 USD wiring feed to be added to total.

  • Meal plans are compulsory and must be sold with accommodation rates. If no selection is made you authorize our reservations team to add them to your booking based on the number of guests and nights booked.

Cancellation Policy

Premature Departure or No Shows – No Refund. All cancellations must be received in writing


  • Between 0- 7 Days – 100% Cancellation Fee 

  • Between 8- 21 Days – 50% Cancellation Fee 

  • Between 22 + Days – 25% Cancellation Fee


For bookings of 4 or more Villas in one booking


  • Between 60 - 21 Days – 50% Cancellation Fee 

  • Between 21 - 0 Days - 100% Cancellation Fee 

  • Between 60+ days - 25% Cancellation Fee

Child Policy


0-4 yrs stay , Meals and Transfer are free.

5-12 years child policy and rates apply.

13+ yrs considered adult rates.

Child transfer rate is $43USD one way. 

Child Meal rate is $44 USD per day.

Octopus Resort is not responsible for any variation in exchange rates that may occur through the period of your reservation and booking. Gov't tax increases shall be passed on.

Your reservation can be affected by weather, boat issues or other unforeseeable events. We strongly encourage all of our guests to purchase travel insurance to cover against these issues. In the event of circumstances beyond our control we will not offer refunds for accommodation, meals or transfers. 

In the event that unforeseen circumstances prevent you from utilising the pre-arranged transfers - this is outside of Book N GoGo or the resorts control and you will be advised by the island teams alternative options to suit you. Book N GoGo reserves the right to cancel any booking which does not comply with our Terms and Conditions. We reserve the right to limit group bookings to no more than 4 villas due to the nature of the resort.

Deals

Last Minute Stay and Save Jan and Feb

Last Minute Stay and Save Jan and Feb

Stay and Save promo is valid for stays between 15th January and 28th February 2018. Terms and conditions Applicable Stay 5 and Save 20% off room rate ...

2018 Package Deals

2018 Package Deals

Stay 5 + nights in a Premium Garden Bure or higher category, and book one of our packages which include all meals, accommodation and return boat trans...